Return and Refund Policy
The Sound of Heaven products vary in regards to delivery. Any digital item is available for instant download only while all of our physical products will be shipped within 14 days of purchase. After your purchase has been approved we will process your order. Orders are typically processed within five (5) minutes but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided unless it is a digital product, which will be processed immediately.
This email will serve as your electronic purchase receipt and will contain the information you need to access our products and product downloads.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds. Physical products like shirts, hats, pants etc are ONLY returned due to the item being damaged.
Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within seven (7) days of your original purchase.